Ride & Fare Issues
Dispute a cancellation fee, review a route, or report a fare discrepancy.
How can we help?
Lyft Support Center
Find answers to your questions about rides, payments, safety, and your account. We're here to get you moving again.
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- FastLive Database Resolutions
Ticket Status
Reviewing
Lost Item Reported
Ticket #LYFT-883210
Select a topic
Find solutions tailored to your experience on the Lyft platform.
Lost & Found
Left something in the car? We can help you get in touch with your driver to retrieve it.
Account & Payment
Update payment methods, resolve outstanding balances, or manage your profile.
Safety Incidents
Report an accident, unsafe driving, or interpersonal conflict. Available 24/7.
Promos & Rewards
Questions about Lyft Pink, referral codes, or missing promotional credits.
Driver Support
Help with vehicle requirements, earnings, Express Drive, and documentation.
Frequently asked questions
You can contact your driver directly through the Lyft app up to 24 hours after your ride. Go to your Ride History, select the ride, and tap "Find lost item."
A fee is charged if you cancel a ride more than 2 minutes after a driver accepts, or if the driver arrives, waits the required time, and you don't show up. Submit a ticket below if you believe this was an error.
Once a refund is approved by our team, it typically takes 3-5 business days to appear on your original payment method, depending on your bank.
Submit a Ticket
Send us the details of your issue. Our team will review your request and get back to you via email.
Track existing ticket
Enter your ticket number (e.g. LYFT-123456) to check the status of your live request in the database.
Ticket Submitted Successfully
Save this ticket number. You can use it to track your case status live.